Shipping Questions

All orders ship within 1 business day! All orders are processed next business day excluding weekends and holidays

Once the order has been shipped, customers will receive their order within 2-3 business days

We ship either USPS or FedEx – depending on cost and shipping transit times

Once your order has shipped, we will send out an email with your tracking number and carrier that we used. Please also look into your spam box

We offer free shipping within USA, including Hawaii & Alaska.

Product Questions

The Internet speed needed to view your content on the VIET TV BOX will depend on the resolution of the video you are streaming. Please reference the chart below to view the speed needed.

Speeds Down Stream (In Megabits Per Second)

SD Minimum 2Mbps

SD recommended 5Mbps

HD Minimum 5Mbps

HD recommended 10Mbps

Click here to test your internet connection speed

Please DO NOT perform the factory reset.

Yes, your box will work anywhere as long as you have an Internet connection and the correct power adapter