Return Policy

PRE-SHIPMENT CANCELLATIONS (cancel before ship)

Order processing starts within 24 hours of receipt of your order. If you cancel order before ship, you will still be charged 4% of the transaction for transaction fee. Why? the Credit Card Processor does not give back the transaction fee when we issue the refund back to your card so please check your order before you hit the submit button.

POST-SHIPMENT RETURN (after ship)

VIET IP BOX offers 14 days return with subject 25% restocking fee.

Items must be returned with all original contents and packaging.

Buyers are responsible for shipping item back to us.

The refund will be applied to your original method of payment.

(Wireless Keyboards are not returnable)

Please call or contact us for RA #. Return will not be accepted without RA#

Phone: 617-313-6013

Text: 617-633-7323

Whatsapp: +16176337323